FREQUENTLY ASKED QUESTIONS
What Is The Great Escape Zone?
The Great Escape Zone is a new, exciting, live-action entertainment, and team building experience located in Bensalem PA. You, along with family, friends, co-workers, or strangers will enter a themed-room to solve puzzles, find hidden objects and decipher clues to fulfill the mission or escape the room within 60 minutes. If you'd like an exciting challenge, then come test your skills. Book Now for tons of FUN!!
What Behavior is Expected?
In order to ensure our guests have a fun and positive experience at The Great Escape Zone, we expect all players to conduct themselves in a courteous, considerate, and professional manner. Each visitor is expected to treat others with respect and to refrain from engaging in behavior or speech that is demeaning, discriminatory, destructive, or harassing. This includes:
• Creating a disturbance that is dangerous or interferes with another player’s game experience, or creating apprehension in another player or staff member.
• Engaging in any aggressive or unwanted physical contact with other players or staff members.
• Making defamatory, harassing or demeaning remarks.
• Use of profanity, sexually explicit/suggestive or offensive language, racial, religious, or ethnic slurs.
• Causing destruction to physical property anywhere on company premises.
• Attempting to enter the property while visually under the influence of drugs or alcohol or smelling of these substances.
• Recording or taking photographs inside the escape rooms without prior written permission from the management.
Unacceptable behavior will not be tolerated at The Great Escape Zone. Players determined to be in violation of these policies, at the sole discretion of management, will be asked to immediately discontinue their inappropriate behavior. If the behavior continues, management reserves the right to ask the player to immediately leave the premises, without the right of refund or rebooking.
What Are Your Hours?
Our rooms run on a rotating basis, between the times stated below.
Monday - Wednesday: CLOSED; Accepting Ultimate Team Experience bookings for these days. CALL TO BOOK.
Thursday: 11am - 10pm
Friday - Saturday: 11am - 11:30pm
Sunday: 11am - 10pm
All availability can be found by clicking Book Now, choosing a room, and choosing a specified date.
How Much Does It Cost?
The cost is $28 per person, per room. Each room can hold up to 10 people.
If you do not book all 10 spots, there is a very high chance that you could be playing with people you do not know. To have a private room, reserve the entire room: book all 10 spots!
Do I Need Reservations?
We are a reservation only venue! All reservations can be made online. Feel free to Book Now! We recommended making your reservation at least 1 week in advance to ensure your desired room, date, and time.
How Do I Book/Check Available Times?
Click Book Now.
Choose a room.
Choose a date.
Choose a time (see all available times at this step).
Choose the number of players or choose a private room (up to 10 people).*
Fill out the contact name, phone number, and email.
Fill out your credit card information.
That's it! You're booked! We'll see you soon!
Is There An Age Limit?
Yes, many escape rooms are designed with adults in mind. This means the puzzles are meant to be challenging and many young children cannot make all the connections required.
Anyone under the age of 8 CANNOT participate. Players under the age of 16 must be accompanied by at least one paying adult. No exceptions!
If you are booking the themed room, The Hangover, no one under the age of 18 is allowed in the room.
Do I Need to Bring Anything With Me?
No! Everything you need to solve the puzzle is provided in the room. Wear something comfortable and if you need reading glasses, we highly suggest you bring them. Please do not bring any type of tool or lighter with you. Once again, we promise that everything you need is provided within the game room. There is never a reason to tear anything apart or destroy our puzzles or props.
Cell phones are not recommended or required in any of the rooms. We suggest turning them off for the hour. It's always nice to get off the grid for awhile! Pictures or video within the rooms is prohibited. If this or any other rules are violated, you will be escorted from the room immediately with no refund. The Great Escape Zone and staff reserves the right to refuse anyone for any reason.
Can I Bring Food, Drinks, Alcohol, or Drugs With Me?
No! Food and beverages are not allowed in any of the escape rooms. This is to prevent any messes or spills that could ruin the experience for another group.
As some may believe, Escape rooms are NOT more fun with mind altering substances. You'll really need all your wits about you to solve these puzzles. The Great Escape Zone and staff reserves the right to refuse anyone who appears to be under the influence of drugs and alcohol with no refund.
Can I Cancel or Reschedule? What Happens If I'm Late?Refund/Cancellation Policy?
For late parties, as a courtesy to those who arrive 15 minutes early and start their experience on time, any customer arriving more than 5 minutes after their scheduled escape room experience starts (in a shared experience) will not be permitted to enter the experience that has already begun. Instead, the customers will be offered entry into the next available escape room or will be able to book for another date/time.
For parties with a full room booking, the clock for your room starts at your booking time. If you are late to your booking, then you will not get the full 60 minutes to escape the room. Instead, you will have whatever remaining time is on the clock from your arrival time.
All sales for escape room tickets and gift certificates are final. Customers have the option to reschedule their escape room experience up to 24-hours before their booking, however, no refunds are offered for missed bookings or cancellations. We would like to thank everyone in advance for their understanding.
How Long Does It Last? What Happens If I Don't Escape in Time?
Plan to spend about 90 minutes at The Great Escape Zone.
Please arrive at The Great Escape Zone 15 minutes prior to your scheduled escape room experience. This will allow for a bathroom break, filling out any paperwork, and a short introduction to the escape room experience.
You will have up to 60 minutes to escape from your room. If you escape before 60 minutes, great job! That's an amazing feat! If you don't escape in time, that's okay too. Don't worry, we'll let you out!
The last 15 minutes will be spent answering questions you may have about the room, walking you through the rest of the puzzles, and taking some really fun pictures!
Am I Really Locked Inside A Room?
No! As a safety precaution, we cannot lock you in the room. Therefore, the main door is always unlocked in case of an emergency. You can exit the game at any time for any reason. Having a fun experience means having a safe one.
You will need to find the key or code to win though!
Is It Scary?
No, none of our rooms are scary! We want to make sure we appeal to as many people as possible. There are no jump scares, scary noises, monsters, actors, or any other type of scary things.
Where Are You Located? Is There Parking?
We are located at 2216 Street Road, Bensalem PA 19020. Yes, we have ample parking on site. Additional free parking is available at the Bensalem Shopping Center, one block away.
Please visit our Contact Us page for our address and location.